Terms of Service

1. The service

whathooks lets you connect a WhatsApp number you own to our platform, receive incoming messages on a webhook you configure, and send replies through our REST API and dashboard. By creating an account or using the service you agree to these terms.

2. Your WhatsApp number and account

You must own or be authorized to use every phone number you connect. Numbers are linked through WhatsApp's multi-device (“linked devices”) mechanism. whathooks is an independent product and is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc. Your use of WhatsApp remains subject to WhatsApp's own terms of service, and you acknowledge that WhatsApp may restrict or ban numbers that violate those terms. whathooks cannot prevent, and is not responsible for, actions WhatsApp takes against your number.

You are responsible for safeguarding your account credentials and API keys, and for everything done through them. Organization owners and admins control who can access their organization and with which role.

3. Acceptable use

You agree not to use whathooks to:

• send spam, bulk unsolicited messages, or messages to people who have not agreed to be contacted;
• harass, defraud, or deceive others;
• send unlawful content or content that infringes third-party rights;
• probe, disrupt, or overload the service, or attempt to access other customers' data.

We may suspend or terminate accounts that violate this section.

4. Messages and data

Message content passes through and is stored by the service so we can deliver it to your webhooks, show it in your dashboard, and (if you enable AI agents) generate replies. You retain all rights to your content and grant us only the license needed to operate the service. See the Privacy Policy for details on what we store and for how long.

5. Plans and payment

Free plans are provided as-is with usage limits. Paid plans renew monthly until cancelled; you can cancel at any time and keep access until the end of the billing period. We may change prices with at least 30 days' notice.

6. Availability and changes

We aim for high availability but the service is provided “as is” without warranties of any kind. Connections depend on WhatsApp's infrastructure and your phone remaining linked, which are outside our control. We may modify or discontinue features with reasonable notice.

7. Limitation of liability

To the maximum extent permitted by law, whathooks is not liable for indirect, incidental, or consequential damages, loss of profits, or loss of data. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.

8. Termination

You may delete your organization and account at any time. We may suspend or terminate accounts for breach of these terms. Upon termination we delete your data per the Privacy Policy retention rules.

9. Changes to these terms

We may update these terms; material changes will be announced by email or in the dashboard at least 14 days before they take effect. Continued use after that date constitutes acceptance.

10. Contact

Questions about these terms: legal@logicalminds.co.